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Q. What happens if my pet becomes injured or ill?
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A. We are dedicated to excellent care of your pet. In the event of an emergency we will take your pet to your own vet or the nearest animal hospital. At the same time we will be contacting you or your emergency contact person. The assigned pet sitter will remain with your pet until you or they are reached and decide what action is to be taken.
Q. What happens if my sitter becomes ill or injured?
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A. There is always a back up sitter available who is trained and aware of your specific needs.
Q. What is the purpose of the email service confirmation that gets sent when I book a service?
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A. The schedule confirmation message is a check for us and you to ensure the dates of service are correct and that the services to be delivered are clearly documented. It eliminates any possible confusion or misunderstanding. The service confirmations also keep you updated on the status of any credit or balances you may have on file from returning home early or by extending your trip.
Q. If I get a confirmation, and need to adjust the dates of service or services being delivered, what should I do?
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A. You can email the changes to us or you can call our office. We will make the adjustments in our system and send you and updated confirmation.
Q. Can I make changes to my service order online?
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A. No, to ensure the changes are input correctly into our system we ask that you either phone in or email adjustments to your service.
Q. How do I pay? |
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A. We accept cash, checks, American Express, Mastercard, Visa and Discover. Checks should be made payable to The Pawfessionals.
You can now pay your invoice online by clicking
here.
Q. Will I always have the same pet sitter?
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A. Yes, your pet sitter is YOUR assigned sitter and someone you can build a long-term relationship with. The only time you would have a different sitter is in the event of illness or injury to your assigned sitter. The backup sitter will be trained and aware of all your needs and will be another member of The Pawfessionals Dog Walkers & Pet Sitters team.
Q. How are gratuities handled?
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A. Gratuities are graciously accepted and may be given directly to your pet sitter. If you would like to include a gratuity with your payment for pet sitting services you may and the full gratuity will be given to your pet sitter.
Q. Are you bonded and insured?
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A. Yes. You may click on the following links to view or download copies of our
bond
and
insurance.
Q. How do you handle pet accidents and destruction of property?
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A. We will make every attempt to clean up accidents with supplies you have on hand for this purpose. If you have no suitable supplies we will purchase them for you, and add the cost to your final bill. Please be aware that not all accidents can be completely erased, no matter what product is used. If you have scheduled one/two visits per day for your pet and we routinely find feces or urine at the next scheduled visit, we will begin visiting your pet two/three (2/3) times per day. If this occurs you will be notified and billed accordingly.
Q. Should I do anything upon my return home?
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A. We ask that you call The Pawfessionals Dog Walkers & Pet Sitters automated notification system at 1 (877) 250-8518 to confirm your return home. This system will require two verbal responses. Instructions on how to use the system will be left for you on a checkout at our final visit. This notification process will ensure the continued care of your pet(s) in the event you are unable to return at the scheduled time. If we do not hear from you within six hours of your stated return time we will assume that you are delayed. We will instruct our sitter to stay on schedule until we have made contact with you. You will be billed for any additional visits.
Q. Will my dog be walked during temperature extremes?
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A.
If the temperature is above 90 degrees or below 20 degrees we will not walk dogs unless they are accustomed to being outdoors, and then only for a short walk. If there are strong storms with thunder and lightning, your dog(s) will not be walked. In either case we will go outside long enough for your dog(s) to relieve themselves, and spend the remainder of the visit indoors. If the temperature in your home is too warm or cold for your pet(s) we will adjust the thermostat.
Q. What time will you visit my pets?
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A. In general, specific visit times cannot be guaranteed. Two visits per day are scheduled approximately twelve (12) hours apart unless otherwise agreed. Three visits per day are scheduled approximately eight (8) hours apart during waking hours. In the case of time-sensitive medication issues, or if your pet(s) are on a set schedule, arrangements can be made, if necessary.
Q. Why do you need two sets of keys?
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A. In the rare event something unexpected happens we need to be sure we can have access to care for your pet(s) no matter what. Therefore, we ask for two sets. One is taken by the walker/sitter and the second is kept locked in our office to be used in emergency situations only.
Q. How much notice of cancellation do you need?
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A. At least 48 hours
Q. If I cancel with less than a 48 hour notice will I incur any fees?
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A. Yes, $50 will be charged to your account. Any cancellation made after 7:00AM on the day of a scheduled service or series of services are non- refundable.
Q. Do I have to sign a contract?
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A. Yes, we need a signed statement that you agree to allow us into your home to care for your animals, as well as one stating that you are aware of, and agree to, our policies/procedures.
Q. Do you have references?
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A. Yes. We will provide upon request a list of a number of our satisfied clients with email contact information.
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